Ambika Communications
Refund & Cancellation Policy
Last Updated: September 2026
Ambika Communications aims to provide reliable online application and assistance services. This Refund & Cancellation Policy explains when a customer may request cancellation or a refund.
1. Cancellation Request
A customer may request cancellation by contacting us as soon as possible after making payment.
Cancellation is subject to the status of the application/service.
If the service has not yet been initiated or submitted, the cancellation request may be considered.
If processing or submission has already started, cancellation may not be possible.
2. Eligible Refund Situations
A refund may be considered in the following situations:
1. Duplicate payment for the same service.
2. Payment received but the service could not be initiated due to a technical issue attributable to our system.
3. Payment was successful but the transaction/service was not received and the amount has not already been automatically reversed by the payment gateway.
4. Any other situation where Ambika Communications determines that a refund is applicable.
3. Non-Refundable Situations
A refund may not be provided where:
- Incorrect information was submitted by the customer.
- Incorrect, incomplete, or invalid documents were provided.
- The application has already been submitted or processed.
- The customer requests cancellation after processing has started.
- The application is rejected by the concerned government department or authorised agency.
- The service has already been successfully completed.
- Delay or failure is caused by a government portal, bank, payment gateway, API, network, or other third-party service.
- The customer fails to provide required information or documents within the required time.
4. Refund Amount
If a refund is approved, the refundable amount will be determined based on the service status and the amount actually eligible for refund.
Where applicable, government fees, third-party charges, payment gateway charges, processing charges, or charges already incurred for the service may not be refundable.
The final refundable amount will be communicated to the customer before processing the refund, where applicable.
5. Refund Processing
Approved refunds will normally be processed through the original payment method.
The time taken for the amount to appear in the customer's bank account/card/UPI account may depend on the payment gateway, bank, card network, or other payment service provider.
6. Duplicate Payments
If a customer has accidentally made more than one successful payment for the same application/service, the duplicate amount may be verified and refunded after confirmation.
7. Refund Request
To request a refund, customers should contact:
Ambika Communications
Phone/WhatsApp: 9912837537
Email: ambikacms2014@gmail.com
Please provide:
- Customer Name
- Mobile Number
- Application/Reference Number
- Payment Transaction ID
- Payment Date
- Reason for refund request
8. Refund Verification
Every refund request will be verified against our payment and application records.
Submitting a refund request does not automatically guarantee a refund.
9. Policy Updates
Ambika Communications reserves the right to update this Refund & Cancellation Policy when required. The latest version will be published on this website.